Refund Policy

Last updated 2026-11-09 · applies to purchases from this store

You have 14 days. Ask for a refund for any reason within 14 days of purchase and you get your money back. After the fourteenth day the sale is final, except where the law requires otherwise or where the product does not work as described.

1. The window

The 14-day period starts on the day your payment clears. Because the licence is delivered immediately, this window is the whole of your change-of-mind right: it does not renew, and it cannot be extended by not using the product.

2. How to ask

Email [email protected] from the address you bought with, and include your order reference (it is on the invoice Paddle emailed you). A reason is welcome but not required.

3. How it is processed

Paddle is the merchant of record, so the refund is issued through Paddle back to your original payment method. We cannot refund to a different card or account.
We aim to approve a request within two business days. Card refunds typically appear within 3–5 business days, depending on your bank.
Any sales tax or VAT charged on the purchase is refunded with it.
Bank or card conversion charges applied by your own provider are outside our control and are not refunded by us.

4. What happens to the licence

A refunded licence ends. The commercial right to use the product stops on the refund date, and the product returns to free personal, non-commercial use only. You do not need to delete anything we sent you, but you may not keep using it commercially.

5. After 14 days

Outside the window we do not refund for a change of mind. We will still put things right where the product does not work as described — a defect we cannot fix, or a licence that never arrived — and we will refund where the law gives you that right. Please email us first; most problems with this product are diagnosable from a single command’s output.

6. Your statutory rights

Nothing here reduces rights you have by law. Where mandatory consumer law in your country gives you a longer or broader right — for example the 14-day withdrawal right in the EU, EEA, UK and Switzerland, or the 7-day unconditional right in China — that right applies and this policy is read as extending to it, not replacing it. Digital-content rules in some jurisdictions require your express consent to immediate delivery; by completing checkout you give that consent, and you keep the statutory rights that cannot be waived.

7. Chargebacks

If something has gone wrong, please email us before asking your bank to reverse the payment. A chargeback takes far longer than a refund and costs both sides fees; we will always try the refund route first.

8. Contact

[email protected] · Itikia Digital Solutions, Nairobi, Kenya.